Wiltshire Police no longer in 'Special Measures'

Tuesday, 21 May 2024 01:00

Wiltshire Police has been taken out of ‘special measures’ due to the significant and sustained improvements made to the service it provides.

Today (21st May), his Majesty's Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) confirmed that the force will be removed from the Engage phase of its performance monitoring process.

The organisation was given the Engage status, which offers enhanced support to Forces requiring it, in 2022 after HMICFRS graded the force as ‘inadequate’ in our ability to respond to the public, protect vulnerable people, and strategic planning. It further described the Force as ‘requiring improvement’ in a number of other areas.

As a result of this, and under the leadership of Chief Constable Catherine Roper, who was appointed at the end of February 2023, the force has made fundamental changes to how they operate, including;

The introduction of a new policing model creating dedicated neighbourhood teams which ensure increased visibility and engagement with their communities Significant improvements to the quality of their investigations Increased governance around how they monitor their performance and map their demand Publication of a three-year strategic plan outlining key priorities and deliverables

This programme of work has resulted in an enhanced service to victims - from shorter 999 and 101 call answer times, safeguarding more people by identifying vulnerability at the earliest opportunity, better quality investigations and an improvement in the number of justice outcomes.

Although the decision to remove the Engage status from Wiltshire Police is a welcome one, Chief Constable Roper said that it will not deter the organisation from maintaining a focus on continuous improvement and the journey towards the force being rated as ‘outstanding’.

Wiltshire Police Chief Constable Catherine Roper (Image: Wiltshire Police)

She said: “Today’s news is testament to the steadfast commitment of everyone at Wiltshire Police to improve the service we provide to our communities.

“This is a significant development in our improvement journey, but it does not imply any complacency on our part - we fully recognise that much remains to improve further still.

“We know what we need to focus on and we have a detailed road map to ensure nothing distracts us from driving our improvements forward.

“However, this does represent a substantial moment in our onward journey towards our aspiration to be an outstanding police force.

“I would like to publicly thank all my colleagues at Wiltshire Police for their support and commitment throughout this process.

“I would like to also recognise the support from our local partners and our communities. Thank you for the faith you installed in me as Chief Constable and the comprehensive improvement plan we established.

“The support from our Police and Crime Commissioner Philip Wilkinson and the clear direction established within his Police and Crime Plan, has also bolstered our progress through this process.

“The assistance we’ve received from national partners and colleagues within the Engage process – including the College of Policing, the National Police Chiefs’ Council, other police forces and the Home Office - has also been fundamental in providing crucial guidance and, when required, challenge to our improvement plans.

“I look forward to sustaining our onward improvement, becoming a police force which provides an outstanding service to our communities and, above all, upholds our commitment to Keeping Wiltshire Safe.”

Now that Wiltshire Police has been removed from the Engage element of the process, the force will enter the ‘scan’ phase of the HMICFRS monitoring process, which involves quarterly performance monitoring to ensure improvements are sustained.