Time to renew your garden waste collections

Households that pay online for their garden waste collection have received an email inviting them to renew their annual subscription by 30 June 2023 to avoid a gap in their service.

Customers who haven’t previously paid online and the council does not have email addresses have been sent a letter advising them of their renewal arrangements.

New customers can sign up anytime to receive garden waste collections online at https://www.wiltshire.gov.uk/gardenwaste or by calling 0300 456 0103.

To help improve the security of customer details, people wishing to sign up for, or renew, a garden waste collection service online, will need to sign into their Wiltshire Council account, or register for a new account if they do not already have one. For those registering for the first time, there is a video and guide on the registration webpage.

In a change to the service, once people have renewed their subscription, they will now no longer receive a garden waste sticker. This is because waste crews use in-vehicle technology to identify which households have subscribed to have their garden waste collected. People are advised to ensure their garden waste bin is identifiable by putting their house number on it. People are welcome to paint their house number on the bin should they wish to or, if they have one, leave their previous bin sticker displayed which would also include the property details. Numbers should be clearly displayed on the back of the bin, and bins should be presented for collection with the handle facing outwards. For more information and frequently asked questions, people can visit https://www.wiltshire.gov.uk/article/1046/Garden-waste-collections

People don't need to contact the council if they do not wish to renew.

Cllr Nick Holder, Cabinet Member for Environment, said: “From 1 April 2022 to 31 March 2023 we collected just under 27,000 tonnes of garden waste from over 84,000 households in Wiltshire.

“All of the garden waste collected in Wiltshire is composted locally, which helps reduce pollution and also diverts waste from landfill.

“Wiltshire residents can buy this bagged compost from any of our household recycling centres or directly from Hills Waste Solutions if larger volumes are required.

“As with composting all the garden waste material we collect, we are keen to recycle as much as possible of the other kerbside waste we generate in Wiltshire. We recently launched our new awareness campaign, ‘Recycling: Let’s sort it’, to provide people with more information about what can and can’t be recycled and we’ve been pleased with the response so far. Please do visit our website to find out more and help us to reduce waste and pollution to protect the environment.

“I thank residents in advance for ensuring their house numbers are on the bin and all their support in helping us recycle as much as possible.”

Garden waste bins are emptied fortnightly except for two weeks over Christmas and New Year.

What can go in a garden waste bin: bark, grass cuttings, cut flowers, weeds, leaves, hedge clippings, twigs and small branches in the bins.

What can't go in a garden waste bin: fruit and vegetable peelings, food waste, cardboard, paper, soil and rubble or pet litter and animal waste.

Other options for composting are available. People should go to https://www.wiltshire.gov.uk/reducing-your-waste-and-composting or call 0300 456 0102.

A full waste collection calendar is available on our website at https://www.wiltshire.gov.uk/gardenwaste.